Shipping & Returns

Standard Shipping

Books, posters, apparel, and smaller training equipment ship via standard parcel carriers (UPS, FedEx, or USPS) from our warehouse. Most parcel orders are processed within 2–3 business days; transit times vary by destination.

Digital products — magazine PDFs, online courses, and certifications — are delivered immediately by email and have no shipping charge.

Freight Delivery for Equipment

Racks, platforms, machines, and other oversized equipment ship via freight carrier. Freight items are quoted with delivery included or itemized, and our team coordinates the delivery window with your facility — including liftgate service and inside delivery where needed.

Lead times on built-to-order equipment vary by manufacturer; your quote or order confirmation will include the current estimate. Questions before you order? Call (800) 628-9737.

Schools, Districts & Institutions

We accept purchase orders from schools, districts, and institutions, and we format quotes for budget committees and board approval. Freight delivery to schools is scheduled around your facility's receiving hours.

Returns

If something arrives damaged or isn't what you ordered, contact us within 30 days of delivery and we'll make it right — replacement, exchange, or refund. Equipment damaged in freight transit must be noted with the carrier at delivery, so please inspect freight shipments before signing.

Custom-built and made-to-order equipment, opened digital products, and completed certifications are not returnable. Return shipping on non-defective items is the buyer's responsibility.

To start a return, email info@biggerfasterstronger.com with your order number, or call (800) 628-9737.